Requesting Quotes and Ordering from APCI

Requesting a Quote from APCI is simple.

We need only very basic contact information and the specifics of the product or products that you would like APCI to quote. The information required to process a quote request can be submitted to APCI through our online quote request system or by contacting an APCI representative. To submit a quote request online please follow the appropriate link below. To request a quote over the phone please have the following information available:

• your name, company name, company affiliation, and APCI Acc't # (if known)
• your telephone number, e-mail address, and fax number (if available)
• your location
• the specifics of the item(s) for which you are requesting a quote
        - APCI catalogue number (if applicable)
        - drawings or sketches
        - dimensions and tolerances
        - material
        - electrode type and placement
        - quantity
        - testing requirements

APCI strives to quote most requests in 48 hours, although special requests requiring in-depth consideration will take additional time. An APCI representative will notify you if your quote request will require additional time.

Ordering from APCI is also very simple.

To process your order we need:

• The information required above to request a quote
• The APCI SQ Number (if available)
• A billing and shipping address
• A method of payment (first-time orders are shipped COD, credit card, or prepayment wire transfer until credit has been established)
• A delivery schedule

APCI does not accept orders through its online system. To place an order please contact an APCI representative with the above information.

Additional Information

APCI provides piezo ceramic elements manufactured to the strict tolerance values listed under the Tolerances section of our website. APCI can prepare piezo elements to tighter tolerances on request. APCI will also attach electrical leads and provide additional value added services on request. When requesting electrical leads please specify AWG and length and provide a drawing showing the desired location(s). Drawings and/or sketches are highly recommended when requesting a part with an electrode pattern

Payment
APCI ships most first orders COD, credit card, or prepayment wire transfer. To apply for Net 30 days, please submit three (3) credit references and bank details to: "Accounts", P.O. Box 180, Duck Run, Mackeyville, PA, 17750, USA, Fax (+)570-726-7466 or sales@americanpiezo.com.

Returns
APCI will only accept returns which have been pre-approved.  Please include the RA# on any shipments returned to APCI.  Acceptable returns of parts which are not defective may incur a restocking charge.  Contact APCI in Mackeyville, PA USA (Phone: (+) 570-726-6961; Fax: (+)570-726-7466; E-mail: sales@americanpiezo.com) for an RA# and instructions.

Shipping/Bank Charges
The customer is responsible for all shipping and/or bank charges which may apply to the order.

Terms and Conditions
Click here to download APC International's Terms and Conditions.